RETURNS AND EXCHANGES

A refund or exchange request must be made within 30 days after the next calendar day of receiving your good(s).

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Refunds or exchanges do not apply to the following goods:

• Final sale items;

• Bulk orders greater than three (3) items; and

• Custom order(s)*.

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*Custom Order(s) are subject to our Satisfaction Guaranteed Policy. If you are not satisfied with the product, please contact our Customer Support Team at misfits@misfitapparel.com with your concerns. We will then send you a new custom product with adjustments at no additional cost. The Satisfaction Guaranteed Policy does not apply to bulk custom orders greater than three (3) products. With that said, we ask that our valued customers purchase one custom order then in bulk after they are satisfied with the first order. 

 

Returns will be made by mail. To return or exchange an eligible good, please follow the following procedure:

Contact our customer support team and we will e-mail you a pre-paid shipping label. Please use the same packaging you received; however, if the packaging was destroyed when opening the parcel, thrown out, or does not have a double seal, please purchase a mailer at your local postal office. Any purchase of mailers at a postal office for the purpose of sending Misfit Apparel refunded or exchanged goods will be reimbursed via store credit. Please take a picture of the receipt and send it to our customer support team. Under no circumstances can a customer withdraw a store credit for cash. Store credits will expire two (2) years from the date it was applied. You will receive an email confirming the value, date the credit was applied, and the expiry date of the store credit.

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All eligible refunds will be refunded via the original payment method.